Proceed with sending the address an ownership verification email.Īfter you have successfully changed the primary alias, select Remove next to the affected email address to remove it from your Microsoft account.Īfter your email address is no longer associated with your Microsoft account, restart your device and open Outlook. You are asked to verify ownership of the new alias.
If the affected email address is the only one listed, select Add email and proceed with adding a personal email address so that you can still sign in to your Microsoft account later if needed.Īfter you have added a personal email address to the account, select Make Primary to set it as your primary alias. Locate the affected email address under the Account alias section. Select the preferred method and proceed with verification. You might be asked to verify your identity by email or text. Select Manage your sign-in email or phone number. Select Your info from the ribbon near the upper-left corner of the page. Warning: If you use the Forgot password option, do not select “Click here to remove your email address from that account” in the password reset email. If you are uncertain of your Microsoft account password, you should use the Forgot password option that appears on the sign-in page. If you are prompted to enter your password, your email address is set as the primary alias for your Microsoft account, and you need to follow the instructions in the next section to remedy the issue. Enter a different account or get a new one.”, then the email address is not associated to a Microsoft account. If you receive the warning stating “That Microsoft account doesn’t exist. Type in the affected email address, and click Next. To verify that the email address is associated with a Microsoft account, navigate to , Verify that the email address is associated with a Microsoft account To correct this situation, you must remove the association between the PracticalHost Exchange email or Hosted Exchange address and the Microsoft account. In these cases, Outlook is attempting to redirect to Microsoft’s own Office 365® servers, due to the user’s email address being associated to a Microsoft account.
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